Great customer service essays

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I anxiously awaited the laptops to go on sale in the fall and when Staples had a Toshiba advertised for the entire week I ordered one on line at early Sunday morning before business. Just to make sure, I also reserved one at my local Staples store but know they only received 2 for the sale and didn’t know if I’d be lucky enough to get one. I went to the Staples store to look at the laptop. Not only did they not have one out of the box for the sales floor but told me I should give up my reserved laptop since I also ordered one online and that could not be cancelled. The next day I got an email from telling me the Toshiba on sale was out of stock. I called explaining that I ordered it well before business hours (5am) and the sale was for the entire week so how could they not have any. I was told that it was “while quantities last”. I looked at my Staples ad and nowhere did the ad say limited quantities. I called back asking to speak to a supervisor. I was not referred to a supervisor but the man (calling himself Aidan with a foreign accent) who answered the initial call this time assured me that I would receive my computer the next day. I asked him for a tracking number and of course he didn’t have one. I told him I would wait for that model to be replenished but he again assured me it would be delivered by 5pm and I could call if it wasn’t. By this time, had sent me an email suggesting another model Toshiba laptop with a smaller processor and for more money! I had absolutely had it with Staples and of course my laptop was never delivered. On Friday of that week I happened to be in Concord, NH and I stopped in at that Staples by chance they had one. I looked at all the laptops and they didn’t have the model on sale. An employee asked me if he could help me so I explained my story and disappointment to him. His name is Mark Ellingwood and is the Assistant manager of the Concord, NH store. Mark apologized that he kept getting phone calls as he was the only manager there that day but still told me he would make calls to other Staples stores to see if he could locate that particular laptop for me, which was still on sale, by the way. I browsed around and Mark came to me with the exact model Toshiba laptop I had tried so hard to get! I was so happy I almost cried. Mark Ellingwood took time out of his many duties to help a dissatisfied customer and revert her to a very happy customer. I will always drive the 65 miles to patronize the Concord,NH Staples from now on.

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Great customer service essays

great customer service essays

All the data that you provide will remain protected and not handed to any other party. Prefer to stay anonymous? That’s exactly what we provide. You give us the information and it does not go anywhere afterwards. It is only necessary for the order. If any question is not clear, you can always call the support team. They are ready to answer you 24/7 any day. We have been working in this sphere for a lot of years, so we are experienced enough to perform the top quality essay. So don`t waste your time, delegate your tasks to our essay writer and get the outstanding paper instead of enough affordable amount of money.

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